Failure to log this request can often result in your refund being rejected due to a lack of traceability.Īs part of our returns process, we allow you to unpack the product and inspect it to ensure that it is as you expected. To request a return, please call a member of our customers services team on 01566 774 030 to discuss. This 14-day period is the time you have to decide whether to return your goods, you then have a further 14 days to actually send the goods back. Unfortunately, after this time we are unable to accept your return. Alternatively, if you have simply changed your mind then we ask for you to let us know within 14 days of receiving your order. If for any reason you are not happy with your product because of suspected damage either in transportation or on delivery, then you must inform us within 48 hours of receiving your order.
If you’ve done all of this and you still have not received your refund yet, please contact us at the acceptance of your order, we hope that your new purchase meets all your expectations. There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again.
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